Once you’re actually able to hit the track on Mario Kart Tour, you’ll be able to opt-in to the game’s subscription Gold Pass for a cool $5 per month. Then download the game again from your app store and go through the setup process.

Delete Mario Kart Tour and restart your device.

(You’ll need to go through the steps to link your Nintendo account to the game once again.)

Delete the app, then re-download it from the iOS or Android store.

Quit and restart the Mario Kart Tour app once you see the message.

(Hopefully you’ll have a bit more luck than we did.) Here’s what we’d suggest trying to fix the problem. *Mario Kart Tour*'s blue screen of death Nintendo / Inverse

“Well, I’ve used up all my email addresses in an attempt to play this game,” lamented one redditor.

Even creating a new Nintendo account doesn’t seem to solve the issue. While most of the users reporting problems seem to be using Android devices, it seems iOS users aren’t immune to the problem. So why is this happening? A number of Reddit threads on the topic suggest it has something to do with the app attempting to download a post-launch update. We will update this story with any additional information or troubleshooting tips as they become available. Nintendo reps did not immediately respond to Inverse’s request for comment on the Mario Kart Tour error messages. Several attempts to relaunch and reinstall the app brought us back to the same aggravating error screen, over and over. After rolling our first racer and doing a practice run on the Mario Circuit, we encountered our error message the app was attempting to download additional data. We’ve been attempting to play the game on Android, and unfortunately, haven’t had any success in getting the game to work since initially downloading it Wednesday morning. Just when it seems like everything’s ticking along smoothly, at around 15 percent completion, you’ll see a blue pop-up window with a brief message reading: “An error occurred. Here’s the gist of what’s been happening: After successfully linking the app to a Nintendo account, you’ll be back at the title screen, with a loading bar progressing across the bottom.

Nintendo’s latest foray into the mobile space, Mario Kart Tour, sputtered across the starting line after its debut on iOS and Android Wednesday, with numerous users reporting an error message prevented them from actually playing the game.

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